Shipping, Returns and Refund

Shipping

When will I receive my order?

SHIPPING IN THE US

Orders placed before 2:30 pm PST Monday to Friday ship the same day.
Orders placed after 2:30 pm PST ship the next working day.

SHIPPING IN THE UK & EU

Orders placed before 2:30 pm GMT Monday to Friday ship the same day.
Orders placed after 2:30 pm GMT ship the next working day.

INTERNATIONAL SHIPPING

All of our products ship from the USA, within the USA and from the UK, within the UK & EU. We will be shipping to more international addresses in the near future. Subscribe to our email list to receive updates when we add more countries!

Do you ship to international addresses, P.O. boxes, and APO/FPO addresses?

We are able to ship to:
  • The USA (shipped from the USA) as well as Outlying Islands including APO (Army Post Office), FPO (Fleet Post Office), and DRO (Diplomatic Post Office) addresses. We are also able to ship to P.O. Boxes or to any address in Alaska & Hawaii.
  • The UK & EU (shipped from the UK)
  • International addresses. 

What courier do you use to ship order?

In the US shipping to the US we use: DHL, UPS, USPS
In the UK shipping to the UK and EU we use: DPD, Yodel, Royal Mail

DO YOU HAVE FREE DELIVERY?

Yes! Free delivery applies to:
  • Orders over $50 for the US, UK, DE, FR, ES, IT, NL, and SE
  • Orders over $75 for the rest of EU
  • Cart total must meet the minimum purchase value after discounts to be eligible for free shipping.

ZenART will cover the cost of return shipping.

For your convenience, return shipping labels will be provided free of charge. Once we’ve confirmed receipt of your returned product, we will process the refund.

Returns and Exchanges

What is your return and exchange policy?

We proudly offer a 60-day guaranteed return policy. Reach out to our support team and they will assist you in returning your unused items. For your convenience, return shipping labels will be provided free of charge. Just make sure to provide either your Order ID or proof of purchase.

To ease your mind, we also offer a 12-month guaranteed manufacturing defect warranty. This warranty covers production defects and not the regular wear & tear of the product.

How do I return an item for an exchange or a refund?

Reach us through support@zenartsupplies.co or via our contact form. Our customer support team is available Mondays through Fridays from 9 am - 5 pm EST for the US, 9 am - 5 pm GMT for our UK & European customers.

Note: Depending on where you live, there are different return addresses. It’s important to reach out to us first before sending back any item.

How do I return a gift?

This makes us sad, still, we’re here to help you! If you wish to return a product that was gifted to you, please notify the buyer and obtain a proof of purchase and our support team will assist you with the return.

Non-returnable and non-refundable items include:

  • Items received over 60 days ago
  • eGift cards and coupons
  • Downloadable resources
  • Online courses
  • Books with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Refunds

What is your refund policy?

Refunds shall be sent back to your original payment method 15 days from the time we’ve confirmed receipt of your returned product. Returns must be processed within 60 days from delivery to be eligible for a refund.

Note: Depending on where you live, there are different return addresses. It’s important to reach out to us first before sending back any item.

I haven’t received my refund yet.

Hmm. Let’s figure it out. Please make sure to follow all these steps:
  • Check your bank account or contact your credit card company. There may be occasions when transfers take longer than usual to post officially.
  • Contact your bank. We might be missing your bank’s official processing time.
  • If you’ve done all of this and you still haven’t received your refund, please contact us at support@zenartsupplies.co and we’ll help you.

Contact us via:

  • support@zenartsupplies.co
  • Customer Support Form
    • USA: Mondays to Fridays from 9 am - 5 pm EST
    • UK and EU: Mondays to Fridays from 9 am - 5 pm GMT
  • FB Messenger at zenart.co/help
  • Scan the QR Code to get a quicker response:
  • Requests received before 5 pm PST are answered the same day.

For more information, please visit our FAQs .

our Shipping, Returns and Refund

Shipping

When will I receive my order?

SHIPPING IN THE US

Orders placed before 2:30 pm PST Monday to Friday ship the same day.
Orders placed after 2:30 pm PST ship the next working day.

SHIPPING IN THE UK & EU

Orders placed before 2:30 pm GMT Monday to Friday ship the same day.
Orders placed after 2:30 pm GMT ship the next working day.

INTERNATIONAL SHIPPING

All of our products ship from the USA, within the USA and from the UK, within the UK & EU. We will be shipping to more international addresses in the near future. Subscribe to our email list to receive updates when we add more countries!

Do you ship to international addresses, P.O. boxes, and APO/FPO addresses?

We are able to ship to:
  • The USA (shipped from the USA) as well as Outlying Islands including APO (Army Post Office), FPO (Fleet Post Office), and DRO (Diplomatic Post Office) addresses. We are also able to ship to P.O. Boxes or to any address in Alaska & Hawaii.
  • The UK & EU (shipped from the UK)
  • International addresses. 

What courier do you use to ship order?

In the US shipping to the US we use: DHL, UPS, USPS
In the UK shipping to the UK and EU we use: DPD, Yodel, Royal Mail

DO YOU HAVE FREE DELIVERY?

Yes! Free delivery applies to:
  • Orders over $50 for the US, UK, DE, FR, ES, IT, NL, and SE
  • Orders over $75 for the rest of EU
  • Cart total must meet the minimum purchase value after discounts to be eligible for free shipping.

ZenART will cover the cost of return shipping.

For your convenience, return shipping labels will be provided free of charge. Once we’ve confirmed receipt of your returned product, we will process the refund.

Returns and Exchanges

What is your return and exchange policy?

We proudly offer a 60-day guaranteed return policy. Reach out to our support team and they will assist you in returning your unused items. For your convenience, return shipping labels will be provided free of charge. Just make sure to provide either your Order ID or proof of purchase.

To ease your mind, we also offer a 12-month guaranteed manufacturing defect warranty. This warranty covers production defects and not the regular wear & tear of the product.

How do I return an item for an exchange or a refund?

Reach us through support@zenartsupplies.co or via our contact form. Our customer support team is available Mondays through Fridays from 9 am - 5 pm EST for the US, 9 am - 5 pm GMT for our UK & European customers.

Note: Depending on where you live, there are different return addresses. It’s important to reach out to us first before sending back any item.

How do I return a gift?

This makes us sad, still, we’re here to help you! If you wish to return a product that was gifted to you, please notify the buyer and obtain a proof of purchase and our support team will assist you with the return.

Non-returnable and non-refundable items include:

  • Items received over 60 days ago
  • eGift cards and coupons
  • Downloadable resources
  • Online courses
  • Books with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Refunds

What is your refund policy?

Refunds shall be sent back to your original payment method 15 days from the time we’ve confirmed receipt of your returned product. Returns must be processed within 60 days from delivery to be eligible for a refund.

Note: Depending on where you live, there are different return addresses. It’s important to reach out to us first before sending back any item.

I haven’t received my refund yet.

Hmm. Let’s figure it out. Please make sure to follow all these steps:
  • Check your bank account or contact your credit card company. There may be occasions when transfers take longer than usual to post officially.
  • Contact your bank. We might be missing your bank’s official processing time.
  • If you’ve done all of this and you still haven’t received your refund, please contact us at support@zenartsupplies.co and we’ll help you.

Contact us via:

  • support@zenartsupplies.co
  • Customer Support Form
    • USA: Mondays to Fridays from 9 am - 5 pm EST
    • UK and EU: Mondays to Fridays from 9 am - 5 pm GMT
  • FB Messenger at zenart.co/help
  • Scan the QR Code to get a quicker response:
  • Requests received before 5 pm PST are answered the same day.

For more information, please visit our FAQs .

Special Discounts

ZenART's Membership Plans Terms & Conditions

(Updates effective 17/08/2020)

These terms and conditions (“Terms and Conditions”) govern the ZenART Supplies Rewards & Referral Plan as well as Subscribe & Save Plan (“Membership Plans”), and members of the programs will earn zen coins in connection with the purchase of qualifying online products and online activities that are redeemable towards the purchase of certain products online. For the re-occurring members (Subscribe & Save Plan) this includes exclusive gifts & content.

1. REWARDS & REFERRAL

  • Free. No purchase is necessary to obtain membership in the Rewards & Referral Program, but you must establish an account at https://shop.zenartsupplies.co/account/register . Please see our privacy policy, located here, to understand how information you provide us will be used. This program is void where prohibited.
  • Eligibility. In order to be eligible for the Rewards & Referral Program, you must create an account as outlined in these Terms and Conditions. You may create an account if you are at least seventeen (17) years of age, have Internet access, and have a valid mailing address. If you are between the ages of 17 and 18, you must have your parent’s permission to register for an account. If you choose to create an account, you are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your account. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use. You may only have one member account per natural person. Persons who are discovered to have more than one account forfeit their zen coins and will be unsubscribed from the Loyalty Program.
  • How To Enroll in the Rewards & Referral Program. (a) Create an account: Visit www.zenartsupplies.com (the "Site" or "Online") and become a registered user of the Site. Click here to be taken directly to the registration page. You will be asked for your first and last name, your email address, and a password. You will also be given the option to sign up for our newsletter. Once you have submitted the requisite information, you will be sent an email to the address you listed confirming your membership. Once you have confirmed your email address, you are automatically enrolled in the Reward & Referral Program and are a member (“Member”).
  • How to Access/Change Your Member Information. You must keep your personal information on your Account up-to-date. To do so, click on the "My Account" section and access your account by entering your registered email address and current password. From your dashboard you can access your account information; review your current and past orders; change your profile; manage your subscriptions and applications, and access your previous purchases.
  • How to Cancel Your Membership. You may cancel an account at any time. To cancel your account, please send an email to support@zenartsupplies.co and write “cancel membership” in the subject line. The email must come from the account currently listed on our servers as being associated with your Rewards & Referral Program. If you no longer have access to that email address, please email our customer service department and we will verify your status and cancel your account. Upon cancellation, you are no longer a member, and any unused zen coins accrued in your account will be forfeited and cannot be redeemed. Zen coins maintain their value only on valid accounts in good standing, and except as otherwise provided here for redemption, have no cash value outside of their redemption value on the Site.

2. EARNING ZEN COINS

  • General Members can earn zen coins on the purchase of qualifying online products at zenartsupplies.co. To receive zen coins for your Online purchases, you must be signed into your account. You may check at any time to see if you are signed in to the Site by looking in the upper right-hand corner of the site. Gift cards do not qualify for zen coins. Other products that do not qualify for zen coins are noted on the Site.
  • Earning Rate. Members earn 5 sen coins for every $1.00 spent on qualifying purchases (in other words, one (5) zen coins for every one dollar ($1) spent). Zen coins are based on your order subtotal, after any discounts, only. Zen coins are rounded down to the nearest whole number. For example, if you spend $9.99, you will receive 9 zen coins. The calculation is as follows: $9.99 x 1 zen coins per dollar = 9.99 zen coins, which is rounded down to 9 zen coins. This program started on August 17, 2020, and initial levels were set on the 2020 amount spent on ordering products. Note: Shipping and Taxes are not taken into consideration. If an item is return and/or price adjusted that will also be removed from your rewards calculations.
  • Gift Cards. Gift card purchases are not eligible to receive zen coins. However, once a gift card is redeemed, zen coins will be awarded to the recipient for the subtotal after any gift card values, provided s/he is logged into the account, as outlined in these Terms and Conditions.
  • Addition of Zen Coins to Accounts. Zen Coins will be added to your Account under the following conditions, and will generally show up immediately. You will receive zen coins:
    • At the time of account registration
    • During the purchase of qualifying products
    • For other activities outlined on the Site that may show up from time to time. Note that for these other activities, including “bonus zen coins” accumulations and other zen coin promotions, zen coins may show as “pending,” depending upon the activity.
    • Joining the Birthday Club. Birthdate must be entered 30 days before your Birthday to qualify.
    • For Liking the ZenART Supplies Facebook page and sharing the ZenART Supplies Facebook page with your following. This is good one time only.
    • Following ZenART Supplies on Instagram. This is good one time only.
    • Referring a friend to ZenART Supplies. Your account will be automatically awarded the discount only if the referral friend used the link sent to them from your referral account and makes a qualifying purchase. Discount will automatically be applied to account if stipulations are met.
  • Exclusions. Members earn zen coins only on the purchase price of: (i) qualifying online products. Calculation of zen coins excludes payment by the Member for shipping charges and all taxes, including without limitation, federal, state, and local taxes or use taxes. Zen Coins will not be earned on any discounts or other credits offered in connection with a product or service. For example, if a product that is normally $50 is on sale for $25, a Member will only earn zen coins on the purchase price of $25. Purchases of gift cards, redemption of vouchers, and any type of price adjustments, including merchandise returns, are not eligible for zen coins. All purchases made: (i) by a Member prior to such member joining the Program, (ii) Online without a Member being logged onto the Website with the Member's Account number linked to the Member's Online account, are not eligible for Reward & Referral Program credit. The purchase of ZenART Supplies products outside the Zenartsupplies.co website are not eligible for the Reward & Referral Program.
  • Returns/Order Cancellations. Zen Coins earned for a purchase that is then the subject of a return, cancellation, refund, declined credit card or gift card, or other credit will be deducted from your account in an amount equal to the zen coins earned for the original transaction, including any bonus zen coins that may be applicable. Any rewards discounts that are applied to the order, will be distributed equally to the applicable items in the order when completing a return. Zen Coins redeemed on an order will not be reapplied back to your rewards account for any reason on a returned order. If a return/cancellation will cause your account to have a negative zen coin balance, you will not begin earning zen coins again until your zen coins balance is returned to zero (0), by making purchases, or engaging in other promotional activities offered from time to time. If an item is exchanged (different product) any redeemed rewards on the initial purchase may be transferred to the exchange one (1) time only. Rewards used on an order that is canceled cannot be reapplied as they are good for just one use.
  • Bonus Zen Coins Promotions. From time to time, ZenART Supplies may run certain bonus zen coin promotions. Under bonus zen coin promotions, Members can earn additional or "bonus zen coins" in connection with the purchase of certain online products. When you purchase these specially marked products or make the purchase during a bonus zen coins time period, you will earn bonus zen coins on each product, as specified in the offer. Bonus zen coin promotions are subject to the terms and conditions of the offer and may be offered at any time in ZenART Supplies sole discretion. Bonus zen coin offers cannot be combined with any other offer.
  • Limitations on Bonus Zen Coins and Zen Coins, Generally. These terms apply to zen coins and bonus zen coins accruals. If you purchase a product during a promotion and the product comes with an additional, free product, zen coins will not be issued on the retail value of the free product. If you redeem zen coins towards the purchase of a product and pay a portion of the retail price after the zen coin's redemption, you will receive zen coins only on the leftover retail amount you pay, and not on any value attributed to the zen coin you used. If you redeem zen coins towards the purchase of a product in an amount equal to the full price of the product, you will not earn any zen coins.
  • Non-purchase Options for Earning Zen Coins. You may also earn additional zen coins on non-purchase activities. From time to time, ZenART Supplies may offer you the chance to win various prizes, and earn zen coins, for entering into promotions. For sweepstakes promotions, there is NO PURCHASE NECESSARY TO PLAY OR TO WIN. Rules and restrictions will apply to such promotions and may be found on the entry page of any promotion.
  • Referring a friend to ZenART Supplies. Email a friend an $8 off coupon on $50 order by clicking “ Earn Zen Coins” then “ Refer a Friend”. Enter the email address of a friend who has not purchased with ZenART Supplies before (if your referral has shopped with us before the referral link will be automatically voided by the system). A referral link will be sent to your friend with an $8 off coupon on a $50 order. $8 off coupon on $50 order will automatically be rewarded to your account only if the referral friend used the link sent to them from your referral account and makes a qualifying first-time purchase with ZenART Supplies. Your Referral friend will receive an $8 off coupon on $50 order, 200 zen coins for signing up, and zen coins from their first purchase made while signed into their new ZenART Supplies account.

3. REDEEMING ZEN COINS

  • How To Use Your Zen Coins. Zen Coins must be used in increments outlined in these Terms and Conditions. The maximum number of zen coins that may be used in a single transaction is 10,000 zen coins. Zen Coins may only be used Online at the ZenART Supplies website. Zen Coins towards Products: Members can use their zen coins to reduce the purchase price of a product or to receive a product for free based on the following scale:
    • 500 zen coins = $5.00 off
    • 1,000 zen coins = $10.00 off your at least $50 order
    • 1,500 zen coins = $15.00 off your at least $50 order
    • 2,500 zen coins = $25.00 off your at least $50 order

    Zen Coins can only be redeemed in any combination of the zen coin and increment amounts set forth above. Redemption of zen coins towards purchases of products is subject to product availability. Any rewards discounts that are applied to the order, will be distributed equally to the applicable items in the order when completing a return.

  • Gift cards. Once available, zen coins cannot be used towards the purchase of gift cards. Gift card redemption, however, is eligible for zen coins. Zen Coins accrued pursuant to the use of a gift card will benefit the gift card user, provided the user has an account in accordance with these Terms and Conditions.
  • To Redeem your Zen Coins. Before you begin shopping with us, sign in to your Shop account on our site. Select “Redeem Zen Coins” from the red tab housed in the lower left-hand corner of the screen and select the amount of zen coins you would like to redeem. You will be issued a custom code that you can copy and paste into the discount bar during check out (Please note - only one code can be used). Your total payment amount will be discounted by the amount of zen coins you allocate to the purchase. Note that zen coins may only be redeemed for the purchase price of the product. Sales tax, shipping, and other handling charges assessed in addition to the price of the product are your responsibility and zen coins may not be used to discount these additional charges.
  • Exclusions. Only one account per natural person. Only one discount code can be redeemed per transaction. Rewards redemption codes may not be combined with any other discount codes. Zen Coins may not be transferred or gifted at this time. Zen Coins cannot be used on past purchases. Zen Coins accumulated on different accounts by different members may not be combined or aggregated to make purchases of products or for any other reason. Zen Coins earned in a transaction cannot be redeemed in the same transaction. Redeemed zen coins cannot be retroactively applied to any past order or receive a price adjustment on any order where redeemed zen coins were not applied. Zen Coins have no cash value outside of the ZenART Supplies website and are available only to members in good standing.
  • Zen Coins Expiration and Time Lapses. All zen coins acquired, whether standard zen coins or bonus zen coins, shall expire 180 days from the date the zen coins are added to your account. Zen Coins expire 180 days from the date in which they were assigned to your account. Specific onsite activities in which zen coins will be awarded are set to accrue zen coins based on a time-lapse at the discretion of ZenART Supplies.
    • Sign up: zen coins are added to your account instantly
    • Order: zen coins are added to your account when your order is placed.
  • Once zen coins are redeemed, a discount code will be assigned and we are unable to cancel the discount code and reapply the zen coins to your Reward & Referral account. Discount codes generated by redeeming zen coins do not expire until used. They are a one-time use code, so once it is used it is gone. If an order is returned zen coins will not be reinstated.

4. Subscribe & Save Plan

  • Re-occurring purchase. Purchase is necessary in order to participate in this plan. The plan is worth $6.95 and will be charged to your account on the same date of the month that you purchased the plan, i.e. if you purchased the plan on 19th of January, you will be charged for the plan on the 19th of each month you are a Subscribe & Save Plan member.
  • 15% re-occurring discount. As a member of the subscribe & Save Plan, you are eligible for a 15% discount every time you put an order in place. You are qualified for the discount as soon as you purchase the plan.
  • Cancellation. After a purchase made with a Subscribe & Save Plan, you are not able to get a refund for the plan for the month the purchase was valid for but you can cancel for the following months.
  • Free samples & accessories. These are included for members of Subscribe & Save Plan only. These are not included in each order but the member will be informed when they will receive "extras" in their order.
  • Access to exclusive content. Exclusive access to tutorials, guides, tips & tricks in video, pdf, or audio format will be part of the membership program. Not all exclusive content is available but what is and will be available is up to ZenART Supplies sole discretion.

5. GENERAL

  • By registering with Zenartsupplies.co and joining the Reward & Referral Program, you agree to be bound by the terms and conditions set forth in these Terms and Conditions, as well as any other terms that may be associated with the Reward & Referral Program. ZenART Supplies reserves the right to cancel, modify, suspend or restrict the Reward & Referral Program, your account, the redemption of zen coins, or any aspect of the Program, including, without limitation, the zen coin conversion ratio and the zen coin expiration policy at any time. Any changes can be made without advance notice. ZenART Supplies may make these changes even though such changes may affect your ability to use zen coins already accumulated. You are responsible for remaining knowledgeable about the Program Terms and Conditions. A Member's zen coins balance, as reflected in ZenART Supplies records, shall be deemed correct. ZenART Supplies reserves the right to determine the amount of zen coins in any Member's account based on ZenART Supplies' internal records related to such Member's account. In the event of an inconsistency between the amount accrued in a Member's account as stated on any Member's receipt and ZenART Supplies internal records, ZenART Supplies internal records will control. ZenART Supplies assumes no responsibility for errors caused by incorrect Member information. Your right to transfer zen coins earned or granted under the Program is strictly limited. The sale of zen coins is prohibited and may result in the confiscation or cancellation of your zen coins as well as suspension or termination of your membership, which in each case shall be final and conclusive. All transactions involving zen coins and all Member accounts are subject to review and verification by ZenART Supplies. The zen coins balance in a Member's account may be unavailable for use when an account or transaction is under review. ZenART Supplies may revoke any Member's membership in the Reward & Referral Program at any time if such Member engages in abuse of the Reward & Referral Program or fails to follow the terms and conditions of the Program. Fraud or abuse relating to the accrual of zen coins or redemption of rewards may result in revocation of membership in the Program and may affect a Member's eligibility for participation in any other ZenART Supplies program, present or future. Zen Coins are non-transferable and cannot be redeemed for cash. The interpretation and application of the Program's Terms and Conditions are at the sole discretion and determination of ZenART Supplies. For more information or other questions, click on Contact Us.
  • The Terms and Conditions of the loyalty program are subject to change at ZenART Supplies’ sole discretion at any time and without notice to customers. Upon customer’s at-will termination of their Zenartsupplies.com registered account, or if a customer is termination for violation of these Terms and Conditions or other activities in violation of the intent and good faith intended use of this Site, all zen coins will immediately be forfeited and will no longer be redeemable. ZenART Supplies will make reasonable efforts to award zen coins as outlined above to all 1. registered and 2. qualifying Zenartsupplies.co customers but is not responsible for any technical or unforeseen errors that may occur.
  • Zen Coins are nontransferable, nonredeemable for cash, are nonrefundable and are not valid outside of Zenartsupplies.co. Purchases made outside Zenartsupplies.co are not valid for zen coin accrual (this includes, but is not limited to Facebook resell groups, Ebay, and Amazon).
  • Employees of ZenART Supplies are not eligible to participate in the Reward & Referral Program.