Privacy & Cookies Policy

PRIVACY STATEMENT & OUR PROMISE TO YOU

We’ll always keep your data safe and secure. So you’re clued up, here’s why we need it and how we use it.

----

We will only use your data to up your experience.

We’ll always talk your language and have your back – no nonsense, no surprises.

You decide what and how you hear from us.

Your info won’t just hang about – if we don’t need it, we’ll delete it.

PROTECTING YOUR PRIVACY

ZenART Supplies, we are 100% committed to protecting the privacy and security of our customers and site visitors. The ZenART Supplies team members are customers themselves, of both ZenART Supplies and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at admin@zenartsupplies.co

For all our services, the data controller — the company that’s responsible for your privacy— is Ecomtrade Ltd, part of which is ZenART Supplies.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and date of birth.

We use your information in a number of different ways — what we do depends on the information. Below in detail, find what we do, and why we do it.

  • To identify you when you visit our website or get in touch with us, keeping your details safe from fraudsters. We are legally obliged to do it and it is important to us.
  • To deliver your orders to you.
  • To send you account and service updates, such as updates to our Terms and Conditions, Privacy Policy and Order Confirmations. We are legally obliged to do it and it is important for us to keep you up to date with what is going on on our side.
  • To inform you of your order status by test, email, a chat platform or by phone. So, you know when to expect your order.
  • To manage your participation in various activities that we run, such as competitions, promotions, offers, ensuring that you receive information relevant to you.
  • To direct you to the right part of our website, so you get quicker to what you want to see.
  • To send you information about our products and services which allows us to keep you up to date and help you get the best experience with our brand. You decide what you want to hear from us.
  • To identify what you have bought in the past or searched for, what you left in your cart and let you know when something is back in stock to keep track of our inventory and update you on new availability.
  • To analyse what you have bought, searched for, or returned that helps us find out what you like and ensuring that we give you what you want.
  • To match your purchases to links from affiliates who might have introduced you to ZenART Supplies. We share relevant purchase history with them, so they know when they have made a successful introduction. We have a number of “introducers” who direct new customers to us or promote our products on their sites.
  • To improve our website and set default options for you such as language and currency, to make navigating our website easier for you.
  • To show you ZenART Supplies adverts on your browse web, so you can see the latest products that we think you will love.
  • To monitor visitors on our site and their behaviour to improve website experience and improve our products and services.
  • To occasionally ask for feedback and how you feel we are doing to improve our services. You can always choose to participate or not.
  • To manage competitions where you will learn how your data will be used.
  • To allocate you a unique number (your customer ID) when you shop which allows us to identify you in a unique way.
  • To check your identity

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

You don’t have to give us all of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that. We also anonymise and aggregate personal information so that it does not identify you.

We use the data that we collect in order to personalise your experience with ZenART Supplies, showing you products that you may like.

We also save what you’ve said to us via emails, instant chat, on social media or in private message or by phone. It’s important to us so you can get the best possible experience and this also allows us to train our staff.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - MARKETING

If you agreed, we’ll send you marketing messages to keep you informed of what we are up to, helping you see and find what you are looking for much easier.

How to stop marketing messages from ZenART Supplies

You can manage marketing communications you receive through Contact Preferences section of you ZenART Supplies account by:

  • Clicking ‘unsubscribe’ on any marketing email you receive from us
  • Sending ‘stop’ to the number provided within the texts you receive from us
  • Getting in touch with our support team: support@zenartsupplies.co, letting the team know.

It may take a few days to opt you out from our marketing messages so you may receive a few more messages before you are completely opted out.

Please note that opting out of marketing messages will not stop service communications, such as order updates.

SECTION 3 - ADVERTISING

We use online advertising to keep you aware of what we are up to and to find our products easier and quicker. You may also see ZenART Supplies banners and ads on other sites or apps you are browsing. We manage our advertising campaigns through a variety of networks and we use a range of advertising technologies. Some of the ads you see are based on the information we hold about you, or your previous use of ZenART Supplies, what you bought or what you read on our website or our content you engaged on social media. For more information on our use of advertising technologies and Cookies, please see section 10.

SECTION 4 - KEEPING YOUR INFORMATION

We’ll hold on to your information for as long as you continue to be a ZenART Supplies customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

If you no longer wish to be a customer you can contact our Privacy Compliance Officer at admin@zenartsupplies.co and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

SECTION 5 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at admin@zenartsupplies.co or mailing us at:

ZenART Supplies (ECOMTRADE Ltd)
124 City Road
EC1V 2NX
London

SECTION 6 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

SECTION 7 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

In addition, Shopify uses your personal information to block certain transactions that appear to be fraudulent through automated decision-making.

SECTION 8 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 9 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 10 - COOKIES

What are cookies?

Cookies are data files that can hold small amounts of info and are stored on your device (computer, smartphone etc) when you first visit a website.

We use cookies when you visit our website, however, you can control these through your browser settings. You can find how to manage cookies on your devices below.

How do we use them?

We use cookies for:

  • essential operations, like site navigation
  • allowing you to add items to your shopping bag
  • analysing visitor numbers and behaviours, such as what pages are frequently visited
  • assessing the success of our advertising campaigns, offers and communications
  • targeting suitable advertising messages
  • understanding which Affiliates have helped us reach out to new customers, or have promoted our products on their websites

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional. Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held. Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks. Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.

Besides these cookies that allow us to perform essential operational functions, we also have cookies that allow us to save your site preference and advertising cookies that are used to deliver relevant ads to you. They also allow us to limit the number of ads you are seeing from us and measure campaign performance.

How to manage cookies

Most browsers allow you to manage cookies saved on your device – just head to the help section of your browser. But don’t forget, if you modify your settings to block all cookies, you may not be able to access parts of our site or our service.

SECTION 11 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 12 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 13 - YOUR RIGHTS

You have a lot of rights relating to your personal information, these are:

  • The right to be informed about how your personal information is being used (like this notice!).
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account).
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
  • The right to withdraw consent for any consent-based processing at any time.
  • The right to request that we transfer or port elements of your data either to you or another service provider.
  • The right to ask us to explain any computer-system decision about you.
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at admin@zenartsupplies.co or by mail at

ZenART Supplies (ECOMTRADE Ltd)
43 Berkeley Square
London 
W1J 5FJ

our Privacy & Cookies Policy

PRIVACY STATEMENT & OUR PROMISE TO YOU

We’ll always keep your data safe and secure. So you’re clued up, here’s why we need it and how we use it.

----

We will only use your data to up your experience.

We’ll always talk your language and have your back – no nonsense, no surprises.

You decide what and how you hear from us.

Your info won’t just hang about – if we don’t need it, we’ll delete it.

PROTECTING YOUR PRIVACY

ZenART Supplies, we are 100% committed to protecting the privacy and security of our customers and site visitors. The ZenART Supplies team members are customers themselves, of both ZenART Supplies and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at admin@zenartsupplies.co

For all our services, the data controller — the company that’s responsible for your privacy— is Ecomtrade Ltd, part of which is ZenART Supplies.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and date of birth.

We use your information in a number of different ways — what we do depends on the information. Below in detail, find what we do, and why we do it.

  • To identify you when you visit our website or get in touch with us, keeping your details safe from fraudsters. We are legally obliged to do it and it is important to us.
  • To deliver your orders to you.
  • To send you account and service updates, such as updates to our Terms and Conditions, Privacy Policy and Order Confirmations. We are legally obliged to do it and it is important for us to keep you up to date with what is going on on our side.
  • To inform you of your order status by test, email, a chat platform or by phone. So, you know when to expect your order.
  • To manage your participation in various activities that we run, such as competitions, promotions, offers, ensuring that you receive information relevant to you.
  • To direct you to the right part of our website, so you get quicker to what you want to see.
  • To send you information about our products and services which allows us to keep you up to date and help you get the best experience with our brand. You decide what you want to hear from us.
  • To identify what you have bought in the past or searched for, what you left in your cart and let you know when something is back in stock to keep track of our inventory and update you on new availability.
  • To analyse what you have bought, searched for, or returned that helps us find out what you like and ensuring that we give you what you want.
  • To match your purchases to links from affiliates who might have introduced you to ZenART Supplies. We share relevant purchase history with them, so they know when they have made a successful introduction. We have a number of “introducers” who direct new customers to us or promote our products on their sites.
  • To improve our website and set default options for you such as language and currency, to make navigating our website easier for you.
  • To show you ZenART Supplies adverts on your browse web, so you can see the latest products that we think you will love.
  • To monitor visitors on our site and their behaviour to improve website experience and improve our products and services.
  • To occasionally ask for feedback and how you feel we are doing to improve our services. You can always choose to participate or not.
  • To manage competitions where you will learn how your data will be used.
  • To allocate you a unique number (your customer ID) when you shop which allows us to identify you in a unique way.
  • To check your identity

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

You don’t have to give us all of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that. We also anonymise and aggregate personal information so that it does not identify you.

We use the data that we collect in order to personalise your experience with ZenART Supplies, showing you products that you may like.

We also save what you’ve said to us via emails, instant chat, on social media or in private message or by phone. It’s important to us so you can get the best possible experience and this also allows us to train our staff.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - MARKETING

If you agreed, we’ll send you marketing messages to keep you informed of what we are up to, helping you see and find what you are looking for much easier.

How to stop marketing messages from ZenART Supplies

You can manage marketing communications you receive through Contact Preferences section of you ZenART Supplies account by:

  • Clicking ‘unsubscribe’ on any marketing email you receive from us
  • Sending ‘stop’ to the number provided within the texts you receive from us
  • Getting in touch with our support team: support@zenartsupplies.co, letting the team know.

It may take a few days to opt you out from our marketing messages so you may receive a few more messages before you are completely opted out.

Please note that opting out of marketing messages will not stop service communications, such as order updates.

SECTION 3 - ADVERTISING

We use online advertising to keep you aware of what we are up to and to find our products easier and quicker. You may also see ZenART Supplies banners and ads on other sites or apps you are browsing. We manage our advertising campaigns through a variety of networks and we use a range of advertising technologies. Some of the ads you see are based on the information we hold about you, or your previous use of ZenART Supplies, what you bought or what you read on our website or our content you engaged on social media. For more information on our use of advertising technologies and Cookies, please see section 10.

SECTION 4 - KEEPING YOUR INFORMATION

We’ll hold on to your information for as long as you continue to be a ZenART Supplies customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

If you no longer wish to be a customer you can contact our Privacy Compliance Officer at admin@zenartsupplies.co and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

SECTION 5 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at admin@zenartsupplies.co or mailing us at:

ZenART Supplies (ECOMTRADE Ltd)
124 City Road
EC1V 2NX
London

SECTION 6 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

SECTION 7 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

In addition, Shopify uses your personal information to block certain transactions that appear to be fraudulent through automated decision-making.

SECTION 8 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 9 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 10 - COOKIES

What are cookies?

Cookies are data files that can hold small amounts of info and are stored on your device (computer, smartphone etc) when you first visit a website.

We use cookies when you visit our website, however, you can control these through your browser settings. You can find how to manage cookies on your devices below.

How do we use them?

We use cookies for:

  • essential operations, like site navigation
  • allowing you to add items to your shopping bag
  • analysing visitor numbers and behaviours, such as what pages are frequently visited
  • assessing the success of our advertising campaigns, offers and communications
  • targeting suitable advertising messages
  • understanding which Affiliates have helped us reach out to new customers, or have promoted our products on their websites

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional. Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held. Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks. Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.

Besides these cookies that allow us to perform essential operational functions, we also have cookies that allow us to save your site preference and advertising cookies that are used to deliver relevant ads to you. They also allow us to limit the number of ads you are seeing from us and measure campaign performance.

How to manage cookies

Most browsers allow you to manage cookies saved on your device – just head to the help section of your browser. But don’t forget, if you modify your settings to block all cookies, you may not be able to access parts of our site or our service.

SECTION 11 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 12 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 13 - YOUR RIGHTS

You have a lot of rights relating to your personal information, these are:

  • The right to be informed about how your personal information is being used (like this notice!).
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account).
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
  • The right to withdraw consent for any consent-based processing at any time.
  • The right to request that we transfer or port elements of your data either to you or another service provider.
  • The right to ask us to explain any computer-system decision about you.
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at admin@zenartsupplies.co or by mail at

ZenART Supplies (ECOMTRADE Ltd)
43 Berkeley Square
London 
W1J 5FJ

Special Discounts

ZenART's Membership Plans Terms & Conditions

(Updates effective 17/08/2020)

These terms and conditions (“Terms and Conditions”) govern the ZenART Supplies Rewards & Referral Plan as well as Subscribe & Save Plan (“Membership Plans”), and members of the programs will earn zen coins in connection with the purchase of qualifying online products and online activities that are redeemable towards the purchase of certain products online. For the re-occurring members (Subscribe & Save Plan) this includes exclusive gifts & content.

1. REWARDS & REFERRAL

  • Free. No purchase is necessary to obtain membership in the Rewards & Referral Program, but you must establish an account at https://shop.zenartsupplies.co/account/register . Please see our privacy policy, located here, to understand how information you provide us will be used. This program is void where prohibited.
  • Eligibility. In order to be eligible for the Rewards & Referral Program, you must create an account as outlined in these Terms and Conditions. You may create an account if you are at least seventeen (17) years of age, have Internet access, and have a valid mailing address. If you are between the ages of 17 and 18, you must have your parent’s permission to register for an account. If you choose to create an account, you are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your account. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use. You may only have one member account per natural person. Persons who are discovered to have more than one account forfeit their zen coins and will be unsubscribed from the Loyalty Program.
  • How To Enroll in the Rewards & Referral Program. (a) Create an account: Visit www.zenartsupplies.com (the "Site" or "Online") and become a registered user of the Site. Click here to be taken directly to the registration page. You will be asked for your first and last name, your email address, and a password. You will also be given the option to sign up for our newsletter. Once you have submitted the requisite information, you will be sent an email to the address you listed confirming your membership. Once you have confirmed your email address, you are automatically enrolled in the Reward & Referral Program and are a member (“Member”).
  • How to Access/Change Your Member Information. You must keep your personal information on your Account up-to-date. To do so, click on the "My Account" section and access your account by entering your registered email address and current password. From your dashboard you can access your account information; review your current and past orders; change your profile; manage your subscriptions and applications, and access your previous purchases.
  • How to Cancel Your Membership. You may cancel an account at any time. To cancel your account, please send an email to support@zenartsupplies.co and write “cancel membership” in the subject line. The email must come from the account currently listed on our servers as being associated with your Rewards & Referral Program. If you no longer have access to that email address, please email our customer service department and we will verify your status and cancel your account. Upon cancellation, you are no longer a member, and any unused zen coins accrued in your account will be forfeited and cannot be redeemed. Zen coins maintain their value only on valid accounts in good standing, and except as otherwise provided here for redemption, have no cash value outside of their redemption value on the Site.

2. EARNING ZEN COINS

  • General Members can earn zen coins on the purchase of qualifying online products at zenartsupplies.co. To receive zen coins for your Online purchases, you must be signed into your account. You may check at any time to see if you are signed in to the Site by looking in the upper right-hand corner of the site. Gift cards do not qualify for zen coins. Other products that do not qualify for zen coins are noted on the Site.
  • Earning Rate. Members earn 5 sen coins for every $1.00 spent on qualifying purchases (in other words, one (5) zen coins for every one dollar ($1) spent). Zen coins are based on your order subtotal, after any discounts, only. Zen coins are rounded down to the nearest whole number. For example, if you spend $9.99, you will receive 9 zen coins. The calculation is as follows: $9.99 x 1 zen coins per dollar = 9.99 zen coins, which is rounded down to 9 zen coins. This program started on August 17, 2020, and initial levels were set on the 2020 amount spent on ordering products. Note: Shipping and Taxes are not taken into consideration. If an item is return and/or price adjusted that will also be removed from your rewards calculations.
  • Gift Cards. Gift card purchases are not eligible to receive zen coins. However, once a gift card is redeemed, zen coins will be awarded to the recipient for the subtotal after any gift card values, provided s/he is logged into the account, as outlined in these Terms and Conditions.
  • Addition of Zen Coins to Accounts. Zen Coins will be added to your Account under the following conditions, and will generally show up immediately. You will receive zen coins:
    • At the time of account registration
    • During the purchase of qualifying products
    • For other activities outlined on the Site that may show up from time to time. Note that for these other activities, including “bonus zen coins” accumulations and other zen coin promotions, zen coins may show as “pending,” depending upon the activity.
    • Joining the Birthday Club. Birthdate must be entered 30 days before your Birthday to qualify.
    • For Liking the ZenART Supplies Facebook page and sharing the ZenART Supplies Facebook page with your following. This is good one time only.
    • Following ZenART Supplies on Instagram. This is good one time only.
    • Referring a friend to ZenART Supplies. Your account will be automatically awarded the discount only if the referral friend used the link sent to them from your referral account and makes a qualifying purchase. Discount will automatically be applied to account if stipulations are met.
  • Exclusions. Members earn zen coins only on the purchase price of: (i) qualifying online products. Calculation of zen coins excludes payment by the Member for shipping charges and all taxes, including without limitation, federal, state, and local taxes or use taxes. Zen Coins will not be earned on any discounts or other credits offered in connection with a product or service. For example, if a product that is normally $50 is on sale for $25, a Member will only earn zen coins on the purchase price of $25. Purchases of gift cards, redemption of vouchers, and any type of price adjustments, including merchandise returns, are not eligible for zen coins. All purchases made: (i) by a Member prior to such member joining the Program, (ii) Online without a Member being logged onto the Website with the Member's Account number linked to the Member's Online account, are not eligible for Reward & Referral Program credit. The purchase of ZenART Supplies products outside the Zenartsupplies.co website are not eligible for the Reward & Referral Program.
  • Returns/Order Cancellations. Zen Coins earned for a purchase that is then the subject of a return, cancellation, refund, declined credit card or gift card, or other credit will be deducted from your account in an amount equal to the zen coins earned for the original transaction, including any bonus zen coins that may be applicable. Any rewards discounts that are applied to the order, will be distributed equally to the applicable items in the order when completing a return. Zen Coins redeemed on an order will not be reapplied back to your rewards account for any reason on a returned order. If a return/cancellation will cause your account to have a negative zen coin balance, you will not begin earning zen coins again until your zen coins balance is returned to zero (0), by making purchases, or engaging in other promotional activities offered from time to time. If an item is exchanged (different product) any redeemed rewards on the initial purchase may be transferred to the exchange one (1) time only. Rewards used on an order that is canceled cannot be reapplied as they are good for just one use.
  • Bonus Zen Coins Promotions. From time to time, ZenART Supplies may run certain bonus zen coin promotions. Under bonus zen coin promotions, Members can earn additional or "bonus zen coins" in connection with the purchase of certain online products. When you purchase these specially marked products or make the purchase during a bonus zen coins time period, you will earn bonus zen coins on each product, as specified in the offer. Bonus zen coin promotions are subject to the terms and conditions of the offer and may be offered at any time in ZenART Supplies sole discretion. Bonus zen coin offers cannot be combined with any other offer.
  • Limitations on Bonus Zen Coins and Zen Coins, Generally. These terms apply to zen coins and bonus zen coins accruals. If you purchase a product during a promotion and the product comes with an additional, free product, zen coins will not be issued on the retail value of the free product. If you redeem zen coins towards the purchase of a product and pay a portion of the retail price after the zen coin's redemption, you will receive zen coins only on the leftover retail amount you pay, and not on any value attributed to the zen coin you used. If you redeem zen coins towards the purchase of a product in an amount equal to the full price of the product, you will not earn any zen coins.
  • Non-purchase Options for Earning Zen Coins. You may also earn additional zen coins on non-purchase activities. From time to time, ZenART Supplies may offer you the chance to win various prizes, and earn zen coins, for entering into promotions. For sweepstakes promotions, there is NO PURCHASE NECESSARY TO PLAY OR TO WIN. Rules and restrictions will apply to such promotions and may be found on the entry page of any promotion.
  • Referring a friend to ZenART Supplies. Email a friend an $8 off coupon on $50 order by clicking “ Earn Zen Coins” then “ Refer a Friend”. Enter the email address of a friend who has not purchased with ZenART Supplies before (if your referral has shopped with us before the referral link will be automatically voided by the system). A referral link will be sent to your friend with an $8 off coupon on a $50 order. $8 off coupon on $50 order will automatically be rewarded to your account only if the referral friend used the link sent to them from your referral account and makes a qualifying first-time purchase with ZenART Supplies. Your Referral friend will receive an $8 off coupon on $50 order, 200 zen coins for signing up, and zen coins from their first purchase made while signed into their new ZenART Supplies account.

3. REDEEMING ZEN COINS

  • How To Use Your Zen Coins. Zen Coins must be used in increments outlined in these Terms and Conditions. The maximum number of zen coins that may be used in a single transaction is 10,000 zen coins. Zen Coins may only be used Online at the ZenART Supplies website. Zen Coins towards Products: Members can use their zen coins to reduce the purchase price of a product or to receive a product for free based on the following scale:
    • 500 zen coins = $5.00 off
    • 1,000 zen coins = $10.00 off your at least $50 order
    • 1,500 zen coins = $15.00 off your at least $50 order
    • 2,500 zen coins = $25.00 off your at least $50 order

    Zen Coins can only be redeemed in any combination of the zen coin and increment amounts set forth above. Redemption of zen coins towards purchases of products is subject to product availability. Any rewards discounts that are applied to the order, will be distributed equally to the applicable items in the order when completing a return.

  • Gift cards. Once available, zen coins cannot be used towards the purchase of gift cards. Gift card redemption, however, is eligible for zen coins. Zen Coins accrued pursuant to the use of a gift card will benefit the gift card user, provided the user has an account in accordance with these Terms and Conditions.
  • To Redeem your Zen Coins. Before you begin shopping with us, sign in to your Shop account on our site. Select “Redeem Zen Coins” from the red tab housed in the lower left-hand corner of the screen and select the amount of zen coins you would like to redeem. You will be issued a custom code that you can copy and paste into the discount bar during check out (Please note - only one code can be used). Your total payment amount will be discounted by the amount of zen coins you allocate to the purchase. Note that zen coins may only be redeemed for the purchase price of the product. Sales tax, shipping, and other handling charges assessed in addition to the price of the product are your responsibility and zen coins may not be used to discount these additional charges.
  • Exclusions. Only one account per natural person. Only one discount code can be redeemed per transaction. Rewards redemption codes may not be combined with any other discount codes. Zen Coins may not be transferred or gifted at this time. Zen Coins cannot be used on past purchases. Zen Coins accumulated on different accounts by different members may not be combined or aggregated to make purchases of products or for any other reason. Zen Coins earned in a transaction cannot be redeemed in the same transaction. Redeemed zen coins cannot be retroactively applied to any past order or receive a price adjustment on any order where redeemed zen coins were not applied. Zen Coins have no cash value outside of the ZenART Supplies website and are available only to members in good standing.
  • Zen Coins Expiration and Time Lapses. All zen coins acquired, whether standard zen coins or bonus zen coins, shall expire 180 days from the date the zen coins are added to your account. Zen Coins expire 180 days from the date in which they were assigned to your account. Specific onsite activities in which zen coins will be awarded are set to accrue zen coins based on a time-lapse at the discretion of ZenART Supplies.
    • Sign up: zen coins are added to your account instantly
    • Order: zen coins are added to your account when your order is placed.
  • Once zen coins are redeemed, a discount code will be assigned and we are unable to cancel the discount code and reapply the zen coins to your Reward & Referral account. Discount codes generated by redeeming zen coins do not expire until used. They are a one-time use code, so once it is used it is gone. If an order is returned zen coins will not be reinstated.

4. Subscribe & Save Plan

  • Re-occurring purchase. Purchase is necessary in order to participate in this plan. The plan is worth $6.95 and will be charged to your account on the same date of the month that you purchased the plan, i.e. if you purchased the plan on 19th of January, you will be charged for the plan on the 19th of each month you are a Subscribe & Save Plan member.
  • 15% re-occurring discount. As a member of the subscribe & Save Plan, you are eligible for a 15% discount every time you put an order in place. You are qualified for the discount as soon as you purchase the plan.
  • Cancellation. After a purchase made with a Subscribe & Save Plan, you are not able to get a refund for the plan for the month the purchase was valid for but you can cancel for the following months.
  • Free samples & accessories. These are included for members of Subscribe & Save Plan only. These are not included in each order but the member will be informed when they will receive "extras" in their order.
  • Access to exclusive content. Exclusive access to tutorials, guides, tips & tricks in video, pdf, or audio format will be part of the membership program. Not all exclusive content is available but what is and will be available is up to ZenART Supplies sole discretion.

5. GENERAL

  • By registering with Zenartsupplies.co and joining the Reward & Referral Program, you agree to be bound by the terms and conditions set forth in these Terms and Conditions, as well as any other terms that may be associated with the Reward & Referral Program. ZenART Supplies reserves the right to cancel, modify, suspend or restrict the Reward & Referral Program, your account, the redemption of zen coins, or any aspect of the Program, including, without limitation, the zen coin conversion ratio and the zen coin expiration policy at any time. Any changes can be made without advance notice. ZenART Supplies may make these changes even though such changes may affect your ability to use zen coins already accumulated. You are responsible for remaining knowledgeable about the Program Terms and Conditions. A Member's zen coins balance, as reflected in ZenART Supplies records, shall be deemed correct. ZenART Supplies reserves the right to determine the amount of zen coins in any Member's account based on ZenART Supplies' internal records related to such Member's account. In the event of an inconsistency between the amount accrued in a Member's account as stated on any Member's receipt and ZenART Supplies internal records, ZenART Supplies internal records will control. ZenART Supplies assumes no responsibility for errors caused by incorrect Member information. Your right to transfer zen coins earned or granted under the Program is strictly limited. The sale of zen coins is prohibited and may result in the confiscation or cancellation of your zen coins as well as suspension or termination of your membership, which in each case shall be final and conclusive. All transactions involving zen coins and all Member accounts are subject to review and verification by ZenART Supplies. The zen coins balance in a Member's account may be unavailable for use when an account or transaction is under review. ZenART Supplies may revoke any Member's membership in the Reward & Referral Program at any time if such Member engages in abuse of the Reward & Referral Program or fails to follow the terms and conditions of the Program. Fraud or abuse relating to the accrual of zen coins or redemption of rewards may result in revocation of membership in the Program and may affect a Member's eligibility for participation in any other ZenART Supplies program, present or future. Zen Coins are non-transferable and cannot be redeemed for cash. The interpretation and application of the Program's Terms and Conditions are at the sole discretion and determination of ZenART Supplies. For more information or other questions, click on Contact Us.
  • The Terms and Conditions of the loyalty program are subject to change at ZenART Supplies’ sole discretion at any time and without notice to customers. Upon customer’s at-will termination of their Zenartsupplies.com registered account, or if a customer is termination for violation of these Terms and Conditions or other activities in violation of the intent and good faith intended use of this Site, all zen coins will immediately be forfeited and will no longer be redeemable. ZenART Supplies will make reasonable efforts to award zen coins as outlined above to all 1. registered and 2. qualifying Zenartsupplies.co customers but is not responsible for any technical or unforeseen errors that may occur.
  • Zen Coins are nontransferable, nonredeemable for cash, are nonrefundable and are not valid outside of Zenartsupplies.co. Purchases made outside Zenartsupplies.co are not valid for zen coin accrual (this includes, but is not limited to Facebook resell groups, Ebay, and Amazon).
  • Employees of ZenART Supplies are not eligible to participate in the Reward & Referral Program.