Refund and Returns Policy

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Refund and Returns Policy

Returns 

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If the problem you are facing is related to a manufacturing defect bear in mind that we offer 1-year guarantee on all our products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@zenartsupplies.co .

Sale items (if applicable) 

Both regular and sale priced items are refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zenartsupplies.co .

Gifts 

If the item was a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 

To return your product, please email support@zenartsupplies.co and we will go through the process with you. Return shipping labels will be provided for your convenience so that you can return the item free of charge.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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